B2B Technical Support Agent
| functiegroep: | Klantenservice |
| locatie: | Amsterdam |
| functieniveau: | Startfunctie (weinig ervaring) |
Looking for a position as a B2B Technical Support Agent? Look no further!
Our international client in Amsterdam (located next to Central Station) is hiring Dutch and German speaking Technical Support Agents. Your role is to inform customers about our clients' products and assist them when tackling technical issues. Interested? Read up and discover if this is the right opportunity for you.
The company
Our client specializes in fleet management, vehicle telematics and connected car services and facilitates drivers all over the world. Its international ambiance ensures a fast-paced and dynamic work environment. Their motto: work hard, play hard.
The position
As a B2B Technical Support Agent you will assist our clients' customers and partners by phone and e-mail. Your objective is to resolve main technical issues (with the help of other departments if needed). You will examine, identify and help customers and partners resolve technical problems. In order to provide optimal support you need to continuously update your product and support knowledge. First Time Right and optimal customer satisfaction are key elements of this job.
Requirements
We're looking for a Technical Support agent with:
Customer service experience;
Excellent communication skills in Dutch or German (preferably a native speaker) and knowledge of English;
A passion for technology.
Also, a great Technical Support Agent is a true team player. You need to be able to work with colleagues from different departments to help our clients' customers and partners to your best ability. A little nosiness will help too, as your main task is to uncover what issues you're dealing with.
Why should you apply?
Our clients offers you a great deal. First off, you'll only work on weekdays. So, no late and weekend hours for you.
Other benefits include:
Health insurance discounts;
A pension plan;
A quarterly bonus plan;
26 annual leave days (with option to buy up to 10 days extra);
Unlimited access to LinkedIn learning;
Discounts on various goods and services;
A referral bonus system;
And a yearly merit review.
Interested? Please contact Pieter Nijhof for more info on 06 123 44 452 or pieter@juuni.nl.
